Our services
Trans-Cité Express Inc. offers its customers a variety of services to meet everyone's needs. From a 48-hour delivery to one in less than 2 hours, we are confident that we can meet your demand.
Fastest service offered. As soon as the call is lodged, a driver drives from point A to point B without interruption. Ideal service for a very urgent send that must be delivered as quickly as possible. Your call must be lodged before 4:30 p.m. (Overload after 4:30 p.m.). Please note that this service is available across Canada. Price on request.
Quick service from point A to point B, without delay between the two delivery points if your call is made before 4:30 p.m. (Additional cost after 4:30 p.m.) Please note that direct service is also available across Canada (Price on request).
1. RECTIFICATION OF WEIGHT
Trans-Cité Express Inc. reserves the right to weigh packages or to recalculate the cubic weight (
2. DIMENSIONAL WEIGHT
Dimensional weight or “Truck Call” is a minimum fee of $15.00 plus the cost of the delivery. Any item above 1600 square inches to 4700 square inches, or
3. DANGEROUS GOODS
In order to transport dangerous goods the materials must be in accordance with l’article 2.33 de
· Explosives
· Unprotected bottles
· Radioactive materials which are inflammable and/or explosive
· Weapons and firearms
· Contaminated substances packed along with other merchandise
· Waste
For any other merchandise permissible by law, an additional $20.00 will by applied for each delivery of dangerous goods.
4. WAITING TIME
Waiting time superior to 5 minutes will be charged at $0.50 per additional minute.
Time allowed for loading / unloading a skid is 15 minutes. Waiting time exceeding 15 minutes will be charged at $1.00 per additional minute.
5. HANDLING
Handling is charged at $60.00 per hour / $1.00 per minute. The use of the tail-gate will be charged at $10.00 per skid. For a delivery with tail-gate for 5 skids or more, the charge will not exceed $50.00.
6. PICK-UP (CANNOT BE DONE)
If we are unable to do a pick-up for reasons out of our control (Ex: No one at the pick-up address) you will be charged half the price of the service requested.
7. FUEL SURCHARGE
A fuel surcharge will be applied to each waybill and charged on the invoice.
8. CASH ON DELIVERY
Trans-Cité Express Inc. can do a collect call and have it returned to you in the service of your choice.
9. DELIVERY (CANNOT BE DONE)
If we are unable to deliver for reasons out of our control you will be charged the full price of the service requested. If re-delivery is done with the same service at the same address, you will be charged an additional fee, being half the price of the service.
10. EXCEPTION FOR ZONE 14
The Econo service is only available for delivery but not accessible for pick-ups.
All shipments containing glass, liquid, ceramic, fragile objects sensitive to temperature, objects of personal value, objects prohibited by law and accepted unbeknownst by Trans-Cité Express Inc. will be transported at the risk of the shipper. This without any guarantees and will not be subject to claims in case of damage.
12. LIMITS OF REGULAR SERVICES
Postal codes indicate the physical limits of our regular services. Outside our zones the services are done in a direct and/or 24 hour service only. Prices and conditions on demand.
13. CONDITIONS OF PAYMENT
TERMS: NET 30 DAYS
Trans-Cité Express Inc. offers its customers a variety of services to meet everyone's needs. From a 48-hour delivery to one in less than 2 hours, we are confident that we can meet your demand.
A service that lasts a minimum of two days. Ideal service for a sender that is not pressing. Note that this service is not available to send pallets.
Pick-up and delivery within 3 hours of your call. Ideal service for fast and urgent delivery. Ideal service for fast and urgent delivery. Ideal service for fast and urgent delivery. Your call must be made before 2 p.m.
A call made before 1 p.m. ensures a delivery before 5 p.m. on the same day. Ideal service for non-urgent shipment that still needs to be delivered
Fastest service offered. As soon as the call is lodged, a driver drives from point A to point B without interruption.